Thank you for choosing to a book a Holiday With Your Dogs at The Barn. We look forward to welcoming you and your dog(s) for your holiday or short break.
When you book a holiday with us, you can rest assured that we will do all we can to ensure that you have the most amazing holiday experience. In return, we ask that you respect that this is our business and that when you book and we accept your booking, we are both entering into a legally binding contract with each other.
When booking The Barn, you (also referred to as guest(s), you, yours & your) are entering a legally binding contract with the owners (also referred to as we, owner, us & ours), which is subject to these Terms & Conditions. It is your responsibility to make all the members of the holiday party aware of our Terms & Conditions.
All prices are in UK pounds sterling. Price modifications for extras and discounts are made in respect of the base price of the holiday. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not increase once we have agreed to accept your booking. We will honour all special offer prices, gift voucher purchases and discount codes subject to their Terms & Conditions of use.
Reservations can be made by phone, email or preferably via our online booking system. We will confirm the reservation by email, and hold for a maximum of 7 days. If a deposit or full payment, as appropriate is not received within that time, we reserve the right to offer the holiday to other enquirers. The contract is deemed to have been made once the guest has paid a deposit and we have despatched a confirmation of booking. You must check the Confirmation of Booking and notify us of any errors immediately. You must be over 18 years of age at the time of making a booking, and have the authority & responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking and be under no other liability.
For bookings made more than fifty-two (52) full weeks before arrival, an Early Booking Fee of £50 is required. The balance of 25% of the total cost of your holiday is required fifty-two (52) weeks prior to the commencement of your holiday. The balance is due six (6) full weeks prior to the commencement of your holiday. For bookings made less than fifty-two (52) full weeks before arrival, a deposit of 25% of the total cost of your holiday is required upon booking. Payment can be made by debit or credit card, or bank transfer. Where a guest fails to pay their balance by the due date the booking will be cancelled.
We require a security/damage deposit of £100 paid in cleared funds prior to your holiday. The door code will not be sent until this is received. The security/damage deposit is refunded within 2 weeks of the end of your holiday less any payments for damage, returning left belongings, or if excess cleaning/laundering is required. We expect any damage to be acknowledged and paid for.
Once a booking has been made, you have entered into a legally binding contract. We strongly recommend that you take out a holiday cancellation protection plan that provides cover for changes in health, financial, personal and other reasons that may affect your ability or desire to fulfil your contractual requirements.
If you do need to cancel your holiday, the following charges will apply:
For cancellations in advance of fifty-two (52) weeks prior to your arrival. The £50 Early Booking Fee is non-refundable.
For cancellations after you have paid your deposit but prior to paying the balance (payment in full), we will endeavour to re-let the property for your original booked dates. If successful, we will refund any monies paid less the £50 Early Booking Fee and a £75 administration fee plus any discounts or other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
For cancellations after you have paid your balance (payment in full), no refund is automatically due. However, we will endeavour to re-let the property for your original booked dates. If successful, a refund of 50% of your payments will be offered less a £75 administration fee plus any discounts or other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
If you have paid in full and have to cancel for a ‘Qualifying Reason’ and can provide documentary evidence of this (see below), the following clause will apply.
We will endeavour to re-let the property for your original booked dates. If successful, we will refund any monies paid less the £50 Early Booking Fee and a £75 administration fee plus any discounts or other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
Qualifying Reasons for Cancellation:
Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.
We can only accept cancellation from the lead booking name unless your documentary evidence shows they are unable to cancel the booking.
For all cancellations, the date we receive your cancellation in writing (including by email) to inform us that you wish to cancel is the date of the cancellation.
It is your responsibility to satisfy yourself that The Barn is suitable for your needs, and to tell us at the time of booking of any special needs and requests. We will endeavour to fulfil any special requests but cannot guarantee that they will be met; failure on our part to meet any special request will not constitute a breach of contract.
We do everything that we can to ensure the accuracy of our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities, including those listed in our literature. Distances are approximate.
We permit the guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. No more than a maximum of four (4) persons may occupy the property. Only those persons identified on the Booking Form are allowed to occupy the property and any changes to any of the members of the party must be advised to the owner in writing. We reserve the right to deny you access, or to require you to leave before the end of your holiday if this is not adhered to. We will treat your holiday as having been cancelled and you will not be entitled to a refund of your holiday monies or any compensation.
Arrival time is after 4 pm and departure time is by 10 am. If you do not contact us and have not arrived by noon on the day following your expected arrival date, we will treat your holiday as having been cancelled by you and you will not be entitled to a refund.
We are animal lovers and welcome pets to The Barn. However, we ask that guests respect that in order to maintain our high standards and reputation; we have to impose some conditions. Pets will only be allowed if notified of the type and number on the Booking Form. We reserve the right to refuse a booking if the type or number of pets is deemed unsuitable for the property. Pets on the beds are strictly forbidden and a charge for additional laundering will be made if pet hair is found on or in bedding. We provide throws for the sofa and chairs and ask that guests use these to protect the furniture. We ask that pets are not allowed on unprotected furniture. Pets can be left unattended in the property if guests are happy that they will be not be stressed by being left or cause any damage. Our experience, however, is that dogs, in particular, do not settle as well as owners expect and so it is advised that you don’t travel far when first leaving them. We reserve the right to enter the property and to charge for pet-sitting services if we have concerns about the health or welfare of any animal. This includes vocalisations by dogs if deemed prolonged, excessive or is causing a nuisance. We reserve the right to withdraw the right for guests to leave their animals unattended at or in the property. All faeces must be cleared up and binned. Owners are liable for any damage caused by pets.
You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as at the start of your holiday. Loss, breakages and damage must be reported and will be charged, with the exception of an odd broken piece of crockery or glassware.
You must leave the property clean and tidy. Excess cleaning will be charged.
You must behave considerately towards other guests, the owners and our representatives, livestock and the property. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund of monies or any other liability if in our reasonable opinion your behaviour is unacceptable.
Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund of monies or any other liability.
You must not smoke indoors or in the garden areas if adjacent to open windows or doors. All cigarette litter must be cleaned up.
Use of The Barn’s land (including paddocks and woods) is at your own risk. Guests are responsible for supervising pets and children at all times. Warning signs and any requests to avoid any areas must be observed. Whilst all the boundaries are well fenced, no guarantees are given regarding their ability to prevent escape. We reserve the right to prevent guests having access to the land if deemed necessary.
You must allow us, or anyone representing us, access to the property and grounds at any reasonable time during your holiday.
Your holiday enjoyment is very important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us of problems in order to give us the opportunity to put things right. Complaints made on departure or subsequently will not be accepted, and no liability accepted nor refunds due.
We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, including pets, vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy. We will not be responsible for the failure of services beyond our control.
Children must be supervised at all times.
Once we have issued a Written Booking Confirmation, we will do our best not to make any changes to your booking. We reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable for any reason. We undertake to inform you promptly of changes. In the unlikely event of cancellation of your holiday, we will refund all monies paid but will have no further liability or obligation. However, efforts will be made to secure alternative accommodation if required.
If we have to close and cancel your booking due to a pandemic and/or enforced Government closure, you will receive a full refund of any monies paid.
We reserve the right to repossess the property if you fail to comply with any of our Terms and Conditions. You will be required to leave the property and no refunds will be given nor liability accepted.
The Barn operates a strict non-smoking policy.
Force Majeure The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.
The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
The guest agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Updated: 27th July 2021